Shipping policy

Shipping Policy

Order Processing

Each Abquibo piece is prepared and packaged with care in Quebec, Canada.

Ready-to-ship orders are generally processed within 3–7 business days. Customized, personalized, or made-to-order products may require 5–10 business days before shipping.

Business days do not include weekends or statutory holidays. During holidays, promotions, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information when tracking is available.

Shipping Within Canada

Canadian orders are shipped from Quebec using Canada Post or another appropriate carrier.

Estimated delivery after shipment is generally:

  • Quebec and Ontario: 2–6 business days
  • Other Canadian provinces: 3–10 business days
  • Northern and remote regions: delivery may take longer

These delivery times are estimates and are not guaranteed. Weather, carrier delays, remote destinations, and periods of high shipping volume may affect delivery.

Shipping costs are calculated and displayed at checkout based on the destination, package size, weight, and selected shipping method.

United States and International Shipping

International shipping may be available to selected destinations. Estimated delivery times vary by country and shipping service.

Typical delivery estimates after shipment are:

  • United States: 5–15 business days
  • Other international destinations: 10–30 business days

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise indicated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs processing may delay delivery. Abquibo cannot control or guarantee customs processing times.

Tracking

Tracking is provided when included with the shipping method selected at checkout.

Some lower-cost shipping services may not include tracking. When an untracked shipping option is selected, Abquibo cannot provide shipment updates or confirm the package’s location after it has been accepted by the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an error. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order.

Delayed, Lost, or Missing Packages

Carrier delivery dates are estimates and delays may occasionally occur.

If your tracked package appears delayed, please first review the tracking information and contact the carrier when appropriate. You may also contact us, and we will assist with submitting a carrier inquiry when possible.

Abquibo is not responsible for packages marked as delivered by the carrier that are subsequently lost, stolen, or misplaced. Customers should confirm that the shipping location is secure and check with household members, neighbours, building management, or the local post office when a package cannot be located.

Damaged Orders

Every order is carefully packaged to help protect it during transit.

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged item
  • Photographs of the shipping box and packaging

Please keep the item and all original packaging until the issue has been reviewed. Depending on the circumstances and availability, we may offer a replacement, repair, store credit, or refund.

Separate Shipments

Orders containing multiple products may occasionally be shipped in more than one package. When applicable, separate tracking information will be provided.

Shipping Restrictions

We reserve the right to cancel and refund an order when we cannot safely or reasonably ship to the destination provided.

Contact

For questions about an order or shipment, please contact us through the contact form on our website and include your order number.

This shipping policy may be updated from time to time to reflect changes in our services, carriers, rates, or delivery options.